Shipping policy – Aquaria

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Shipping policy

Aquaria Shipping Policy

This Shipping Policy outlines the terms and conditions that govern the shipment of all products sold by Aquaria. By placing an order with us, you agree to the terms detailed herein.


Shipping Method	Estimated Delivery Time
United States Standard Ground Shipping	1 - 10 business days
International Shipping	Varied, dependent on location

United States Standard Ground Shipping: Includes all Aquaria units—Hydropixel, Hydropack, Hydropack S, and Hydropack X—within the contiguous United States, as well as all filters and spare parts.

**International Shipping:**Includes all Aquaria units shipped outside the contiguous United States, including Alaska, Hawaii, U.S. territories, and other countries. Delivery times and shipping costs vary by destination and may be subject to customs regulations, duties, and fees, which are the responsibility of the recipient.

**Note:**Delivery times are estimates and not guarantees. Factors such as shipping carrier delays, customs clearance, or unforeseen events may impact delivery schedules.

Shipping Restrictions

Aquaria does not ship to P.O. Boxes, APO/FPO/DPO addresses, or any location deemed inaccessible by our shipping carriers.
A valid physical address is required for all orders, including accessories, to ensure successful delivery.
Any incorrect or incomplete shipping information provided by the customer may result in additional charges or delayed delivery. Aquaria assumes no responsibility for such delays or associated costs.

Order Confirmation and Tracking

Orders are processed during business hours, Monday through Friday (excluding holidays), between 9:00 AM and 5:00 PM PST/PDT.
Upon processing your order, a shipment confirmation email containing a tracking number will be sent. It is the customer’s responsibility to monitor the shipment status using the provided tracking link.
If there are delays in processing due to unforeseen circumstances, Aquaria will notify you promptly via email.

For International Orders

Customers are solely responsible for any and all customs duties, tariffs, taxes, or additional fees imposed by the destination country.
Aquaria is not liable for delays caused by customs inspections or holds.

Returns, Replacements, and Cancellations

**Damage or Loss:**If your product is damaged or lost during transit, you must notify Aquaria within fourteen (14) calendar days of delivery (or expected delivery) to qualify for a replacement. Failure to report damage or loss within this timeframe may result in denial of your claim.Customers must retain all packaging materials, damaged items, and any associated documentation for inspection and claims processing.
**Cancellations and Restocking Fee:**A non-refundable $500 restocking fee applies to all canceled or returned items for all. This fee reflects the costs associated with order handling, processing, shipping, and restocking.
International Replacement Clause: Product replacements will only be issued in accordance with our warranty policy. All international clients are financially responsible for import of their product due to the additional associated costs of international shipments. To assist with the financial burden of international shipping, Aquaria will reimburse up to 50% of the total shipping costs, capped at $500, for verified claims. Such reimbursements must be approved in writing by Aquaria’s support team and are subject to verification.
International Returns: Aquaria will not be accepting any international returns of Hydropixels and filters due to the associated additional costs. We urge our international customers to arrange for their own disposal at their own convenience. Aquaria will provide assistance in returning any Hydropack S, Hydropack and/or Hydropack X.

Potential Service Interruptions

Aquaria is not responsible for delays caused by circumstances beyond its control, including but not limited to natural disasters, severe weather, carrier disruptions, labor strikes, or governmental actions.
Deliveries handled through local terminals or in areas with limited access may encounter additional delays. Aquaria will provide updates as they become available but is not liable for any financial loss resulting from such delays.

Self Pickup Option

Customers may elect to pick up their orders at designated Aquaria warehouse locations. Pickup arrangements must be made in advance by contacting Aquaria’s Customer Service team.
All pickups must be completed during standard business hours, and a valid government-issued photo ID is required to release the order.
If a customer elects to utilize the pickup option, all risks, responsibilities, and liabilities for the product transfer to the customer at the time the product is loaded onto the customer’s vehicle.

Dispute Resolution

In the event of a dispute related to shipping, both parties agree to attempt resolution in good faith. If a resolution cannot be reached, disputes will be subject to binding arbitration in accordance with the laws of the jurisdiction in which Aquaria operates.

For further inquiries or assistance, please contact Aquaria Customer Service at support@aquaria.world.

Aquaria Technologies, INC.

For questions or additional information, please contact support@aquaria.world

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